Customer experience leadership, however, is not easy, and there are all kinds of issues that can derail even the best-intentioned customer experience initiatives. The following seven power lessons...
In a socially networked world, the lone voice of dissent can push millions into action. Technology amplifies this voice more. Think Arab spring or the Occupy movement. It's impossible to ignore what citizens are saying and governments are more...
What could be more convenient than just tapping a mobile phone against a terminal to make a purchase? No scanning, no text input, no delay - just like tapping a smart card on a reader before boarding a bus or entering a train station. Near...
According to a survey conducted by Opinion Research Corporation (ORC) for NCR, travelers want that same convenience when it comes to managing hotel accommodations. Survey results reveal how you can you provide the best possible self-service...
Marketers have known it for years: keeping customers happy and loyal to the brand is key to sustained sales growth. With social media redefining the customer loyalty paradigm, marketers are on the edge. In an era of fleeting attention and the...
Vendor: Frost & Sullivan
The cloud-based contact center model is expected to serve as the enabling factor for organizations looking to achieve greater agility and adaptability in a fast changing Asian market.
The world has very finite resources to support seven billion people. As population grows, supplies run short. The hazard of scarcity is always a threat. This white paper explores how governments are addressing the issue with green and renewable...
Employee adoption of mobile devices is surging and enterprises are on the "move". This white paper from Dimension Data discusses how IT departments can manage mobile devices and the underlying infrastructure at an optimal level.
The way in which businesses engage with customers has fundamentally changed - customers can now interact with brands from multiple touchpoints (Web, mobile, social, retail stores, kiosks); however delivering a consistent experience is the new...