Whitepapers
Featured Whitepapers
2012-12-17
Customer experience leadership, however, is not easy, and there are all kinds of issues that can derail even the best-intentioned customer experience initiatives. The following seven power lessons...
2012-12-17
The era of social networking clearly has arrived, creating significant implications for enterprises. Today, there are compelling rewards for embracing social networks—and potentially severe penalties...
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2011-10-19
Electronic medical records are rapidly replacing paper and becoming the central touch point for everyone involved in patient care. Many hospitals are also discovering that mobile access to the EMR was an essential part of the equation.
2011-10-19
Mobile Location Based Marketing (LBS) promises a new way to connect with customers, delivering highly relevant, targeted messages at the time and place when a consumer is most likely to act on them. This paper published by the Mobile Marketing...
2011-10-18
If your people can’t answer their phones promptly, or you are
slow to respond, customers are likely to go to your
competitors. Now customers not only expect to deal with you on the
phone, but also through email, by instant messaging,...
2011-10-14
Due to the complexity of city development projects, an end-to-end approach to the way the actual city plans encompassing both public and private sectors are put in place is crucial. Another tip to success is organizing ongoing education of the...
2011-10-14
First, look inside and outside your enterprise and industry to determine the nature and scope of change. Next, build an innovation engine. Third, shift resources toward growth and innovation. Find out what else Gartner recommends strategic CIOs...
2011-10-14
In addition to the much-touted cost and agility benefits to customers of adopting the Cloud model, Cloud vendors and other proponents increasingly cite environmental benefits as a further incentive for take-up of their services, in particular...
2011-10-14
The transformation from IT largely as an administrator to IT as an enabler and promoter is due in a large part to the rapidly trending consumerization of IT, a phenomenon that began a few years ago and has now gathered a full head of steam. The...
2011-10-14
Strategic CIOs must understand how info security attackers think. First, there is a vulnerability that an attacker must be able to access. Then, there is risk, the probability of the threats using the vulnerabilities; higher risks come with...
