Whitepapers
Featured Whitepapers
2012-12-17
Customer experience leadership, however, is not easy, and there are all kinds of issues that can derail even the best-intentioned customer experience initiatives. The following seven power lessons...
2012-12-17
The era of social networking clearly has arrived, creating significant implications for enterprises. Today, there are compelling rewards for embracing social networks—and potentially severe penalties...
More Whitepapers
2013-03-28
Vendor: Avaya
IT operations and planning professionals are faced with disjointed video adoption, which requires them to cobble together network infrastructures to meet poorly understood demand profiles, engineer interoperability interfaces, and define...
2013-03-28
Vendor: Key West Technology
The number of choices for both products and services available to consumers have grown exponentially, creating a demand for better communication systems that place relevant product information closer to the point-of-purchase.
2013-03-22
Vendor: Motorola Solutions
Increasing sales and improving the service quality are the primary goals of a retail establishment. Sales associates may be able to provide excellent customer service. However, a long queue at the checkout stand can prompt the customer to...
2013-03-20
Vendor: Capgemini Consulting
Ninety-four percent of car buyers start their shopping experience online, Capgemini's new Cars Online study revealed. But the time they approach dealers or manufacturers, they have tapped information from websites, search engines and even...
2013-03-19
Vendor: Motorola Solutions
From physical stores to online to mobile, the purchase path of consumers is shifting and retailers are making the necessary adjustments in their strategies.
A key question is how can stores deliver the same service consistently in all channels...
2013-03-14
Vendor: Amadeus and Frost & Sullivan
This report from Amadeus and Frost & Sullivan analyses the geopolitical, social, economic and technological trends that will have the greatest impact on the travel industry in Asia Pacific over the next 20 years.
2013-03-12
Vendor: GSMA
The mobile industry is a major contributor to the global economy, with total mobile ecosystem revenues were $1.6 trillion, or 2.2 percent of global GDP in 2012. Through 2017, the mobile industry will invest $1.1 trillion in capital expenditure...
2013-03-10
Vendor: Capgemini Consulting
The wider adoption of standards is key to both supply chain efficiency and meeting new consumer needs in the retail sector, a new report released by Capgemini Consulting, GS1 and The Consumer Goods Forum.
The report, “The Future of Standards...
