Managing customer conversations more effectively
By Eden Estopace | 2011-12-14
Studies show that 74 percent of customer conversations touch three or more communication channels (such as the Web, voice and mobile) before a customer’s service request is resolved. Indeed, cross-channel conversation management has never been more challenging for enterprises than it is today.
A solution is needed to help enterprises better understand a conversation with customers that takes place over space and time, and to act on that understanding.
By downloading this whitepaper the sponsor may contact you.