Whitepapers
Featured Whitepapers
2012-12-17
Customer experience leadership, however, is not easy, and there are all kinds of issues that can derail even the best-intentioned customer experience initiatives. The following seven power lessons...
2012-12-17
The era of social networking clearly has arrived, creating significant implications for enterprises. Today, there are compelling rewards for embracing social networks—and potentially severe penalties...
More Whitepapers
2013-05-11
Vendor: Jones Lang La Salle
Despite robust retail sales growth in January and February, retailers remain cost-sensitive in the face of high rentals and as a result, overall retail rents in Hong Kong are expected to grow at a more moderate pace of about 5 percent for 2013...
2013-05-07
Vendor: BT
Companies found that while Customer Effort Score (CES) is understandable to both customers and employees, more accurate results were achieved by phrasing the question ‘how easy was it’ rather than ‘how much effort was needed’.
2013-04-18
Vendor: Motorola Solutions
Using advancements in technology and key social trends to evolve governments into platforms for interaction instead of being mere vending machines that accept money from their citizens and churn out services and projects is the focal point of a...
2013-04-16
Vendor: Motorola Solutions
The mobile revolution is not only for consumers. Enterprises are benefitting as well from increased consumer mobility as well as vendor mobile applications designed to make operations more efficient.The retail industry is at the forefront of...
2013-04-09
Vendor: Motorola Solutions
When bricks and clicks shopping collide, how should retailers strategize to enhance sales in all channels?
2013-04-07
Vendor: United Technologies
Customer relationship management (CRM) has never been easy for retail establishments, especially for small and medium enterprises (SMEs). Managing the email list is one thing, designing the email content to suit the interest of target customers...
2013-04-05
Vendor: Symantec
2013 should finally be the year that enterprise mobility lives up to expectations. For years, companies have been able to securely provide mobile email solutions to their diverse user groups; however, 2013 will see these companies start to...
2013-04-05
Vendor: Symantec
As enterprise mobility finally comes of age, one major challenge stands before IT managers. Until recently, the enterprise IT department has been in control of the devices and the security of the content that reside on them and over the network...
