Customer
transcosmos pushes for firmer foothold in ASEAN market
The way we shop, bank and communicate is changing – and technology is accelerating the pace of...
Majority of Indian consumers polled by the Associated Chambers of Commerce and Industry (...
Want to frustrate your customers? Tell them "Your call is important to us" or "That's our...
Movie tickets, exclusive access to major live music events and the chance to meet with...
OTT (Over The Top) storefronts such as Google Play and Windows Phone Store that have...
Brocade's new Technical Assistance Center (TAC) in Shanghai, China will provide technical...
HP Enterprise Services will be providing Customer Engagement Management Services and managing...
The number of brands represented in the internet category this year has gone up to 25 from...
Enterprises should reconsider their approach to website design in the face of the rise to...
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KNOWLEDGE CENTRAL
Companies found that while Customer Effort Score (CES) is understandable to both customers and employees, more accurate results were achieved by...
The era of social networking clearly has arrived, creating significant implications for enterprises.
Customer experience leadership, however, is not easy, and there are all kinds of issues that can derail even the best-intentioned customer experience...
This Customer Experience Impact (CEI) Report explores the relationship between consumers and brands. Based on a survey commissioned by RightNow (...
To manage over 300,000 customer interactions with fewer agents and at reduced cost, VEGAS.com has implemented an all-in-one IP Communications...
As mobile phones are now widely used in Singapore, ComfortDelGro decided to implement the Short Message Service (SMS) taxi booking service. The...
Mount Alvernia Hospital (MAH), a 303-bed general hospital in Singapore, implements an open source Bed Efficiency and Management (BEAM) system which...
iPass has been a long-term user of Silk, a key part of Micro Focus’ integrated software quality approach which embeds quality at every stage of...
