Dr Dean Economou, Technology Strategist at National ICT Australia and policy advisor to the Australian government, provides a survey of the research activities that will seek to push enterprise efficiency and cost savings further....
The 14th Info-Security Conference in Hong Kong showed how forensics teams globally are tackling cybercrime, with key representatives from the FBI and Interpol leading the discussion on 'Securing Business in an Unsecured World'....
Sir Tim Berners-Lee, founder of the internet and voice of reason on government web snooping, said governments should ensure the web remains neutral and independent....
Each day 2.5 quintillion bytes of data is created worldwide — 90% of the digital data that exists today was created in the last two years alone. To stay ahead business leaders need to take advantage of the insights hidden in this Big Data....
A study released this month by Cisco showed that 61 percent of global consumers are open to shopping at self-service stores offering virtual customer service....
This whitepaper explains how clients can balance risk and innovation through the use of services from IBM. Aimed at helping IT managers and CIOs raise the ROI of IT, a wide variety of managed-services solutions are discussed....
This whitepaper highlights how innovators are reinventing the services relationship. For decades, cost savings was the dominant driver behind outsourcing. But sourcing motivations have changed....
Customer experience leadership, however, is not easy, and there are all kinds of issues that can derail even the best-intentioned customer experience initiatives....
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