CRM
In 2007, the Global Call Centre Project published a report titled “Global Call Center Report: International Perspectives on Management and Employment” in which the authors estimate a typical call center annual agent turnover at 20 percent, including promotions, voluntary quits, retirements and dismissals. The global study noted a wide gap between markets ranging from a low of 4% in Austria to 40...
INNOVATION OPINION
KNOWLEDGE CENTRAL
In order to help businesses assess their collaboration strategies, Cisco recently commissioned a worldwide study by the Economist Intelligence Unit...
In this paper, you will learn how the Cisco Collaboration Architecture enables you to address trends such as mobility, “bring-your-own-device,” and...
Despite robust retail sales growth in January and February, retailers remain cost-sensitive in the face of high rentals and as a result, overall...
Companies found that while Customer Effort Score (CES) is understandable to both customers and employees, more accurate results were achieved by...
Small and medium enterprises (SMEs) are seen as the center of a new growth model based on innovation and higher value manufacturing and service in...
To support its business growth, eHobby Asia, a Hong Kong-based company that sells airsoft guns and accessories, recently signed up with Rackspace for...
Top international airline Air China has selected BT Inbound Contact global to help the company in providing local language call handling for their...
With the aid of Inbound Contact global from BBT Global Services, people can now call Bangkok-based telephone support company Agoda from anywhere in...
