CRM
Social, Local, Mobile (SoLoMo)) is changing the way people interact and learn about brands and...
One of the most valuable resources media companies have is audience data. Analyzing audience data...
Mobile providers must expand digital offerings and maintain high-performing networks to...
Social media is fast emerging as the next big frontier of customer engagement and interaction...
Japan's MIC Research Institute (MIC) has ranked Avaya as the leading provider of...
Cloud contact center and customer service solutions provider LiveOps has partnered with New...
Net Promoter Score (NPS) is directly linked to revenues of service providers, a new study...
NICE Systems has announced a partnership with Bunchball in developing gamification techniques...
Within the next two years, regional financial institutions will integrate business processes...
SAP AG has disclosed plans to acquire hybris in a move to develop the next-generation e-...
Two fast-growing businesses in Brazil have deployed new solutions to improve customer service...
Lenovo has turned to analytics to help it market its Yoga 11S ultrabook, the latest addition...
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INNOVATION OPINION
KNOWLEDGE CENTRAL
A study released this month by Cisco showed that 61 percent of global consumers are open to shopping at self-service stores offering virtual customer...
The integration of item-level RFID information and loss prevention data creates a real-time understanding of what, when, and how specific items go...
Whether you are launching your first online store on Magento's ecommerce platform or you are re-architecting it with Magento Enterprise, you need a...
With unprecedented access comes unprecedented risks. This whitepaper looks at at three of the top mobile application security threats facing...
Small and medium enterprises (SMEs) are seen as the center of a new growth model based on innovation and higher value manufacturing and service in...
To support its business growth, eHobby Asia, a Hong Kong-based company that sells airsoft guns and accessories, recently signed up with Rackspace for...
Top international airline Air China has selected BT Inbound Contact global to help the company in providing local language call handling for their...
With the aid of Inbound Contact global from BBT Global Services, people can now call Bangkok-based telephone support company Agoda from anywhere in...
