iSOFT to expand globally, ramps up infra using Verizon
By Enterprise Innovation Editors | 2010-05-03
Healthcare IT solutions firm iSOFT is eyeing to expand its operations globally, starting off with improving its current infrastructure to provide flexible, secure, and advanced communications through Verizon Business.
One of the world’s largest providers of health care IT solutions, iSOFT works with customers in more than 40 countries across five continents to manage patient information and drive improvements in core processes. The company has expanded rapidly in recent years, both organically and through acquisition, resulting in a number of different networks and systems outside its core IP network, which were expensive to run, unreliable and restricted productivity and expansion.
To overcome these challenges, iSOFT deployed a secure, high-capacity Verizon Private IP network that has today further expanded to link 46 iSOFT sites around the globe, and also includes secure remote access to the network for employees on the road. All employees now have simple, consistent, reliable and secure access to centralised applications driving business critical functions such as human resources, finance and customer relationship management, with high quality of service supported by regular internal and external stakeholder monitoring. In addition, audio, net and video conferencing also facilitates global collaboration, as the first step toward a fully unified communications strategy.
With the new network quickly delivering cost savings and improving productivity, iSOFT then looked to other technology innovations that could support its business goals. Verizon Business proposed an integrated global solution that incorporates IP-based computing-as-a-service with deployment and management backed by Verizon’s team of professional services experts. Verizon’s computing-as-a-service solution is also helping iSOFT create a new and dynamic external Web site, which helps the company respond more quickly and accurately to customers’ needs.
Martin Wilkinson, iSOFT’s chief information officer, said: “We wanted to reinvigorate our network infrastructure to ensure our technology was better able to support our business needs and enable us to realise our global ambitions. We thought a cloud-based approach would give us the right combination of flexibility and service, a means of further streamlining our business to drive cost reductions and management efficiencies, and also enable new means of collaborating both internally and externally.
“As an existing Verizon Business customer, we knew the company understood our business, but most importantly, it was also able to offer us a compelling combination of cloud-based solutions, technical capabilities and professional services expertise that will help us take our business ambitions to the next level. We’re looking forward to realising the additional benefits a cloud-based approach can bring to our business – on top of our existing consolidated communications infrastructure - and are excited at the potential that the Verizon cloud approach offers.”