Competence call center delivers exceptional customer service with SAP
By Enterpriseinnovation Root | 2009-08-31
Competence Call Center AG has 2,000 employees most of whom are located at one of its 7 call centers in Europe. With business growing rapidly the company needed a way to keep costs down while managing projects more effectively. This case study follows the selection process that led to choosing SAP Business Communications Management software, and the benefits that quickly followed this decision.
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