By CRM Innovation Editors | 2011-12-19
TeleTech Holdings has partnered with salesforce.com to resell the Salesforce Service Cloud. The new offering combines TeleTech's integrated hosted contact center technology with salesforce.com’s cloud platform.
“The world’s best brands place the customer at the center of their business strategy, and they need the right people, technology and applications to execute,” said Carol Kline, chief information officer, TeleTech. “But in today’s complex – and often siloed – environment, companies also need advisors and partners who have the operational experience to integrate and execute. This partnership pairs TeleTech’s customer experience management and hosted solutions expertise with salesforce.com’s leading enterprise cloud applications to revolutionize the way our clients sell to, and serve, their customers.”
The Service Cloud enables companies to deliver customer service for the social enterprise. When customers want service or an answer to a question, they increasingly look to the social web. With the Service Cloud, companies can meet customers wherever they are—including social networks such as Facebook and Twitter.
Agents also benefit from Salesforce Chatter, the private employee social network that helps them collaborate with experts across the company to resolve cases more quickly. More than 17,000 companies have deployed the Service Cloud to delight their customers and close the gap between their call center agents and where their customers live on the social web.
TeleTech has a team of certified salesforce.com professionals across multiple skill areas. The company is an authorized reseller of numerous salesforce.com products including; Sales Cloud, Service Cloud, Jigsaw, Force.com and Database.com.