Convergys to open its first Jamaican contact center in 2012

Convergys Corporation is set to open its first contact center in Jamaica in 2012. The center will be located in Montego Bay, the country’s hub for BPO providers, where most of Jamaica’s 30-plus BPO companies currently operate.

Once fully operational, it is expected to employ nearly 1,000 people.

“We are very pleased to welcome Convergys to Jamaica,” said Dr. Christopher Tufton, Jamaica’s Minister of Industry, Investment and Commerce. “Known worldwide for providing multinational companies with highly effective and reliable customer management services and solutions, Convergys offers Jamaicans new employment and career opportunities in an industry with a bright future in Jamaica. Moreover, more jobs for Jamaicans positively affect the local economy, which in turn produces spin-off benefits for even more Jamaicans and their families.”

Andrea Ayers, president and chief operating officer of Convergys’ Customer Management business, said the center will benefit not only Jamaicans with attractive jobs, but also our clients with a new option for near-shore, agent-assisted English-speaking customer service, including traditional phone, email, and chat support.

Jamaica is the third largest Caribbean island with the largest English speaking population in the region. It is considered an ideal location for BPO providers supporting clients in the United States, Europe, and other neighboring Caribbean countries because of the similar time zones. The time zone varies from zero to three hours for North America and from five to six hours for Europe.

In addition, Montego Bay is a top tourist destination and its residents have a strong customer service orientation from supporting the tourism industry there. About 650,000 people reside in the greater Montego Bay area.