Convergys Corp. executive Marife Zamora was named Global Filipino Executive of the Year at the Asia CEO Awards ceremony held recently.
Zamora, who is senior vice president at Convergys and the managing director of Asia Pacific, Europe, Middle East and Africa for the company’s Customer Management (CM) business, oversees about 37,000 employees in contact centers throughout the United Kingdom, India, and the Philippines.
The Asia CEO Awards recognize outstanding leadership achievements by individuals and organizations in the Philippines.
“I am honored by this recognition, which I share with the company’s employees and my management team whose dedication to providing outstanding customer service to our clients and their customers worldwide has been instrumental to the phenomenal growth of our BPO business in the Philippines,” said Zamora. “In just eight years, Convergys has become the largest BPO provider and private employer in the Philippines, and has helped make the Philippines a leader in the BPO industry.”
Under Zamora’s leadership and management, Convergys now operates 17 contact center facilities in the Philippines. Since establishing the company’s first site in the Philippines in 2003, Convergys has been honored many times for its customer service excellence and leadership.
In 2010, Convergys won the “BPO Company of the Year” award at the International ICT Awards, and also was inducted into the Philippine Economic Zone Authority Hall of Fame after winning both the Outstanding Employer and Outstanding Exporter awards three times in each category.
“Marife’s contributions over the past eight years have been tremendous, and her influence extends past Asia and the Philippines. Many of the innovative strategies introduced by Marife and her leadership team have been exported to the Convergys operations across the globe, and now reside in our Global Operating Model framework," said Convergys’ Senior Vice President of Global CM Operations Christine Timmins Barry.
Meanwhile, Convergys recently announced the appointment of a new Asia-Pacific management team based at Convergys Information Management business' regional office in Singapore.
Raj Thangiah joined Convergys as Vice President & General Manager, Asia Pacific. He has held key leadership roles within the telecommunications and information & communications technology industries and is using his experience to drive Convergys’ growth plans in the region. He reports to Mike Palackdharry, General Manager, Global Telecommunications, for Convergys.
Steven Ch’ng joined Convergys as Vice President of Sales, Asia-Pacific. He has over 18 years of experience in telecommunications and information technology industry sales throughout the Asia-Pacific region and is focused on generating new business for Convergys.
Ajay Turki joined Convergys as Director of Sales, Asia Pacific, and is working to enhance Convergys’ sales opportunities in the region. He reports to Mr. Ch’ng. Meanwhile, Tessa Stowe joined Convergys as Director of Sales, Australasia, and is working to expand Convergys’ existing client footprint in Australia and New Zealand region.
Headquartered in Cincinnati, Ohio, Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia.